Mondial Relay, The Specialist in Delivering Parcels to Private Individuals

More than 2,500 e-merchants trust us

The largest e-commerce brands such as Kiabi, Showroomprivé.com, Nespresso, Mistergoodeal, Aubert, Norauto, Misterauto.com… entrust their packages to us. Every day, we deliver your coffee capsules, your latest decorative gadget, your latest little one's coat... Their customers help decide on our delivery method, adapted to all lifestyles. And we also work for small e-retailers. At our company, we take care of both the customers and the e-retailers.

500 pakketautomaten en 800 afhaalpunten®: het dichtste netwerk om uw leveringen te vereenvoudigen

We breiden ons netwerk uit, zodat er altijd een afhaal- of inleverpunt bij u in de buurt is. Meer dan 80% van onze Lockers is 24 uur per dag en 7 dagen per week toegankelijk, zodat u uw pakketten kunt afhandelen zonder dat u zich aan openingstijden hoeft te houden.
Onze Points Relais® maken gebruik van lokale winkeliers (supermarktjes, krantenwinkels, stomerijen, bloemisten) – alledaagse, gemakkelijk bereikbare locaties.

Bent u winkelier en wilt u zich aansluiten bij ons netwerk? Bekijk alle informatie op onze speciale partnerwebsite.

the direct competitor of the post

In 2010, Mondial Relay launched a new product for private individuals. Sending a parcel has never been simpler. The customer prepares their parcel, walks into one of our 6,000 Pick-up Points®, and hands over their package: the merchant does the rest. No waiting time, flexible opening hours, and guaranteed security. With Mondial Relay, it is affordable, simple, secure, and practical.

an affordable, simple, secure and practical offer

Affordable. Life isn't just about the Post. With Mondial Relay, consumers pay less. And everything is possible: home delivery or collection of the parcel at a Pickup Point®.

Simple. Sending or receiving a package has never been easier with all the solutions offered by Mondial Relay. As soon as it is available, the customer is notified via SMS or email.

Certainly. Mondial Relay takes great care of the parcels. With a robust tracking system, the customer can follow their progress.
It suffices to log in to the Mondial Relay website. With a single click, they know where it is located.

SOLUTIONS FOR PACKETS FROM 0 TO 130 kg

 From a pair of socks to an American-style fridge, we deliver packages of every size. We provide tailor-made solutions for every customer. Collection at local pick-up points, home delivery by appointment, collection of packages heavier than 70 kg at suburban drive-throughs: our delivery solutions adapt to the needs of consumers... but also, and above all, to their lifestyles. It is a real added value that we offer with tailored delivery solutions.

THE CUSTOMERS CO-DECIDE THE PICK-UP POINTS

Our network of 6,000 Pick-up Points® in Belgium, Luxembourg, France, and Spain is partly decided by consumers who make their purchases online. What do they say? The service is affordable, simple, secure, and practical. Our Pick-up Points® are local retailers: small department stores, newsagents, dry cleaners, flower shops... Consumers know them, appreciate them, and visit them at least once a week. And above all, it is close to them: every consumer can find a Pick-up Point® near them.

the key data

• 1997: establishment of the company.
• 2003: 1st network of pick-up points fully computerized for parcel tracking.
• 2006: establishment of marketing operations at the Pick-up Points. A new network for communication.
• 2007: branches in Belgium, Luxembourg, Spain
• 2008: Development of a parcel delivery network in Europe with Hermes Logistik.
• 2009: establishment of the Drives, pick-up points for heavy and bulky packages.
• 2009: signing of the partnership contract with Nespresso for the recycling of used capsules.
• 2010: creation of a Plug & Play delivery module compatible with the largest e-commerce websites.
• 2010: dispatch of a quotation intended for private individuals to send their parcels in France. It is the first alternative to the Post Office.
• 2011 : 3 Pickup points, sizes for all products near you. L, XL, XXL.